What REALLY makes service menus work? The answer will surprise you!

Roams On-Line Service Department Training
Maintenance ELR PDF Print E-mail
Written by Admin   
Thursday, 05 November 2009 15:36

Maintenance ELR Improvement in many service departments is a vital piece of the Net Profit improvement pie because Maintenance can make up to 60% or 70% or as much as 80% of all customer pay work in some stores.

Roams enables service managers to measure customer pay repair & maintenance work separately.  As soon as we are able to measure something we can begin to manage it better.  Managing maintenance ELR is not about raising maintenance labor rate across the board.  With roams we are able to make significant improvements....

Last Updated on Wednesday, 24 August 2011 14:26
Can't View Reports PDF Print E-mail
Written by Cy   
Thursday, 06 May 2010 14:15

Q.  When I genrate a report, I cannot see the report. I get a white box with a red X in the middle. Why?

 A. This is usually an Active X Reader Error. With a standard Roams login type, to view Roams reports you must have Active X properly installed and functioning on your PC. This white box  with a red X pops up when Active X is not running. To install Active X on your PC, turn off your Pop Up Blocker and....

Last Updated on Wednesday, 24 August 2011 14:39
The Truth About 1 Item RO's PDF Print E-mail
Written by Cy   
Sunday, 08 November 2009 20:10

    1 Item ROs, as displayed in ROAMS on line 12 of the Key Performance Indicators Report (KPI), are displayed as both a count or 1 Item Customer Pay (CP) ROs for the current date range and what percentage those 1 Item ROs represent of all the CP ROs in the current date range. 

    For example if 10 / 25% is returned on line 12 of the KPI report, it means that there are 10  1 Item CP ROs in the current date range, and that those 10 represent 25% of all the CP ROs in the current date range.   To fully understand this information we need first to understand exactly what ROAMS considers to be an Item (or Line) and what it does not consider as an Item.  We will attempt to explain these facts in the paragraphs to follow.

Last Updated on Friday, 17 February 2012 12:03
Repair ELR PDF Print E-mail
Written by Admin   
Monday, 11 August 2008 17:13

Judging by a recent thread on the DealersEdge forums, the controversy surrounding Matrix, or “Grid Pricing,” for customer pay labor isn’t going away anytime soon. Skeptics say it is unethical, and possibly even illegal. Supporters argue that if it is implemented properly it is “fair and equitable” for all concerned.

 “This is one of the most controversial issues in our industry,” says proponent Ray Branch, CEO of The KEEPS Corporation in North Carolina. But after giving more than 100 workshops to thousands of dealership service managers, Ray says he’s noticed that those who come from other industries into....

Last Updated on Friday, 14 May 2010 12:19
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